Last Updated: 24 August 2025

1. Introduction Decortex ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains what personal data we collect from you, how we use it, and your rights regarding that data. Our registered address is 11 Ashmore Road, Redditch, United Kingdom. For the purpose of the UK General Data Protection Regulation (UK GDPR), we are the data controller.

2. What Data We Collect We may collect and process the following data about you:

• Information you give us: This includes your name, email address, phone number, and physical address, which you provide when filling out a contact form, requesting a quote, or signing up for our mailing list.

• Information we collect automatically: When you visit our website (decortex.co.uk), we may automatically collect technical information, including your IP address, browser type, and information about your visit, using cookies. For more details, please see our Cookie Notice.

3. How We Use Your Data We use your information for the following purposes and on the following legal bases:

• To Respond to Enquiries (Legitimate Interest): To provide you with quotes and information about the services you have requested.

• To Provide Our Services (Performance of a Contract): To carry out our obligations arising from any contracts entered into between you and us.

• For Marketing (Consent): To send you emails and newsletters about our services, offers, and tips, but only where you have given us your explicit consent to do so.

• To Improve Our Website (Legitimate Interest): To analyse how users interact with our site so we can improve the user experience.

4. Marketing Communications & Mailing Lists We will only send you marketing emails if you have explicitly opted in to receive them (for example, by ticking a consent box on a contact form). You have the right to withdraw your consent at any time by clicking the "unsubscribe" link at the bottom of every marketing email or by contacting us directly.

5. Data Sharing We do not sell your personal data to third parties. We may share your information with trusted third-party service providers who assist us in operating our business (e.g., subcontractors for a specific job, our website host), but only for the purposes outlined in this policy.

6. Data Security & Retention We take appropriate technical and organisational measures to protect your personal data. We will retain your data for as long as is necessary for the purposes set out in this policy, or for as long as we are required to by law.

7. Your Data Protection Rights Under UK data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.

• Your right to rectification - You have the right to ask us to rectify information you think is inaccurate.

• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

• You have other rights regarding the restriction and objection to processing. For full details, please consult the Information Commissioner's Office (ICO).

8. Cookies Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website. For detailed information, please see our Cookie Notice.

9. Changes to This Policy We may update this policy from time to time. Any changes will be posted on this page.

10. Contact Us If you have any questions about this policy or our privacy practices, please contact us at:

• Email: [Your Email Address]

• Post: Decortex, 11 Ashmore Road, Redditch, [Postcode], UK.

You also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO)..

Decortex Privacy Policy